Connecting patients to your practice 24/7
We help GP surgeries reduce pressure on reception, fix 8am bottlenecks, modernise telephony, and improve patient experience - without disrupting existing systems or contracts whilst working seamlessly with your existing clinical systems such as EMIS / SystmOne.
Local support • EMIS/S1 compatible • GDPR compliant
“The costs are as promised, service is excellent and I have a more content patient population and staff.”
- Kerry Matthews, PM, Nicholl Street Surgery
“The aftercare support we have received is fantastic. I would highly recommend! ”
- Amanda Duddridge, PM, Wellspring Medical Centre
“A solution which did not only improve productivity but also saved the practice a significant amount of money moving forward.”
- Ann Brown, PM, Abercynon Health Centre
What's holding surgeries back:
8am call bottlenecks
Patients can’t get through, pressure spikes instantly
Reception overwhelmed
Endless calls, constant interruptions, no time to breathe
Too much time spent on admin
Hours lost every day on repetitve admin tasks & GP notes
Poor supplier support
Tickets dragging for weeks, no proactive optimisation
What we do:
Access & Operations Review
We audit telephony, call flow, queue design, workflows, digital access, demand and daily pressure points.
Improvement Plan
A practical, surgery-friendly plan to reduce pressure and improve patient access without complex change.
Implementation
We work with your existing suppliers or recommend better options - fully compatible with EMIS / SystmOne
“Support has been miles better than what we were getting before.”
- Practice Manager, Aberbeeg Medical
How it works:
1. Discovery Meeting
Understand workflows, bottlenecks, patient access issues.
2. Assessment
Technical & operational review of your current systems.
3. Proposal Meeting
Clear improvement plan presented in person.
4. Implementation
We put the changes in place while your team stays focused on patients.
What surgeries see after working with us:
Reduced 8am congestion
Smarter queue design, improved routing, digital triage and call-back logic flatten the morning spike instead of overwhelming reception.
Fewer complaints
Clearer communication, quicker access, and fewer abandoned calls lead to a measurable drop in negative patient feedback.
Faster patient access
Shorter wait times, more efficient triage, and the right blend of phone + online access get patients to the right outcome quicker.
Less pressure on reception
Automated workflows, streamlined call handling, and cleaner demand distribution prevent your team being swamped the second the doors open.
Hours saved every day
AI-assisted triage, symptom capture, and automated note summarisation reduce admin load and free up clinical and non-clinical time.
Modernised communication
A joined-up, resilient system across phone, online, and internal messaging - fully aligned with NHS access expectations.
Cleaner reporting
Real-time dashboards give you visibility of demand, call outcomes, bottlenecks, and access metrics - without digging through spreadsheets.
“Implementation was straightforward - no downtime and no disruption to clinics.”
- Practice Manager, Cwmtawe Medical Group
About PrimaryCare+
PrimaryCare+ is led by Jamie Thomas, Adam Pryce and Jordan Forbes - a team with over 25 years’ combined experience in telecoms, digital access, and supporting NHS primary care. We’re based in South Wales and supported by the wider technical engineering and support staff experts of Kane Group.We help GP surgeries improve patient access, reduce workload and modernise how they operate.We focus on the day-to-day realities practices struggle with: long 8am queues, reception teams under pressure, constant patient complaints, outdated systems and slow suppliers.We bring practical, modern, NHS-aligned solutions that make access smoother, communication clearer and staff workload lighter.No jargon. No over-engineering. Just smart fixes that make surgeries run like they should.Our mission is simple:
Bring primary care into the 21st century and make accessing care easier for everyone.
Our Services
Telecoms for Primary Care
Purpose-built solutions that fix the problems surgeries deal with every day.Faster, clearer patient accessSmart call routing for 8am demandQueue management and call-back optionsReal-time reporting and visibilityIntegration with clinical systems such as EMIS / SystmOne
If your phones are causing stress, we sort it.
AI Tools for Surgeries
Practical AI that removes workload, not adds complexity.Non-clinicalAdmin automationPhone triage (admin workflow)Web-based chatbotsSelf-service appointmentsPatient comms supportWorkflow optimisation
Designed to reduce pressure on reception and management - not replace them.
Clinician Transcription
Free your GPs from hours of typing and note-taking.Fast, accurate clinical transcriptionAutomatic coding suggestionsStructured outputs that fit existing workflows & integrate with your clinical systemsSaves time, cuts admin, reduces burnoutIdeal for busy surgeries
Clinicians speak - the system handles the rest.
Welcome to the future of primary care
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